Wednesday, Nov. 8 - Tours and Workshops
Highland Recreation Center, Largo, & the Bryan Glazer Family JCC, Tampa
AB Show is heading to western Florida to see two great facilities – an incredibly fun recreation center and a brand new JCC.
Our first stop will be in Largo, where the Highland Recreation Complex, which opened in 2013, offers a 3-story indoor play structure, party rooms, an interactive gaming room, fitness areas, a gym, indoor and outdoor basketball courts, the tallest municipal water slide in Pinellas County and a 1/13-mile indoor walking track. Be sure to check out the awesome slide connecting the first and second floors!
Next, we’ll cross back over Old Tampa Bay to the Bryan Glazer Family JCC. The historic Fort Homer W. Hesterly Armory has been transformed into an impressive 100,000-square-foot community space. Opened in December 2016, the JCC houses a Fitness Center, the Mezrah Family Aquatic Center, the Roberta M. Goulding Visual Arts Center operated by the city of Tampa, the Florida-Israel Business Accelerator, an area for teens and ‘tweens, a premier event venue, and community services space for Tampa Jewish Family Services.
Cost: $89 (includes lunch)
RDV Sportsplex, Orlando, & the USTA National Campus, Lake Nona
Join AB Show as we offer a tour of one of Orlando’s most impressive health and fitness centers, as well as the new home of American tennis.
The first stop will be at the RDV Sportsplex, a world-class facility that artfully blends leading-edge technology and programs with top-tier service and a friendly and knowledgeable team. Walk into this breathtaking wellness, fitness and health center and see a multitude of fitness, functional training, aquatic, ice, gymnasium, tennis, racquetball/squash and rehab areas.
Next, enjoy a short ride to Lake Nona’s Sports & Performance District. Lake Nona, a master-planned community, is the new home of the United States Tennis Association and a beautiful new facility that provides a tennis experience like never before. With 100 tennis courts spread across 64 acres, the USTA National Campus offers unparalleled playing, training and educational experiences for recreational and competitive players, coaches and spectators. In addition, the Collegiate Center boasts 12 courts, is home to University of Central Florida Tennis and is host to numerous college matches.
Opened in January, the complex features a mix of hard and clay courts, as well as indoor hard courts and 36- and 60-foot courts for family tennis – and houses the USTA’s Community Tennis and Player Development divisions.
Cost: $79 (includes reception)
AB Show's workshops get right to the heart of what matters most to you on the job. Workshops are a great opportunity to dig in deep and learn from the experts.
Delivering “Exceedingly Exceptional” Customer Service – A Roundtable Format
Customers remember the beginning and end of every visit … of every experience! Seldom do you get a second chance to make a first impression. Learn how to close the gaps between perception and reality in the delivery of exceptional service. From data collected on 1,100 customer service audits, Scott will share information on best practices and standards that work. This is further achieved through a roundtable format, facilitated by Scott, where participants will actively contribute, discuss and share ideas and experiences. Service “value adds”, identifying what patrons want before they ask, turning complaints into opportunities, and retaining customers are a few of the key components of this highly interactive session that will help you gain a competitive advantage. If you don’t actively involve yourself in this session, don’t worry … someone else will gladly serve your customers for you.
You’ll learn how to:
• Identify, deliver and measure remarkable and memorable service experience encounters.
• Develop a working “service excellence” plan of action that will enhance facility success.
• Compare, evaluate and discover “best practice” standards of service excellence as shared by participants in this unique roundtable format.
Faculty: Scott Chovanec, President, Scott Chovanec & Associates Inc., Highland Park, Ill.
Functional Aging Specialist Certification Course
The rapid growth of the aging population (age 50+) presents unprecedented opportunity for the fitness professional who understands how to train these clients effectively. This comprehensive and innovative certification program is just what you need to become an expert in functional fitness for mature adults.
This interactive workshop will give you the tools and teach you the skills necessary to implement functional training techniques, strategies and movements that are important to your aging clientele. Also, learn to conduct meaningful functional assessments and develop effective exercise programs. Whether you conduct private trainings, small-group trainings or group fitness classes, the techniques learned in this valuable certification will serve you and your clients for years to come.
You’ll learn how to:
• Properly assess the functional abilities of older clients.
• Identify effects of the aging process and which aspects are modifiable through exercise.
• Design a safe and effective functional exercise program for low-, moderate- and high-functioning clients.
• Utilize balance-specific assessments and training strategies to improve balance and reduce fall risk.
Faculty: Dan Ritchie, PhD, Co-Founder and President, Functional Aging Institute, and Owner, Miracles Fitness, West Lafayette, Ind.
Cost: $199. Upon registering for the workshop, you'll be given access to 12 online manuals and 22 videos, the entire FAS online certification (value $399). You are encouraged to review some materials prior to the workshop. At the end of the workshop, you'll be ready to take an online exam to earn the certification.
Hands-On Architecture: Designing Your Ultimate Facility
Join other AB attendees as you work to design your dream facility. Attendees will be split into teams and will compete to design a model facility. Each team will justify, program, plan, design and present their facility design for judgment by their peers. Participants will work hands-on developing a project in this fun, interactive design workshop. You’ll discuss the proposed project, your budget limitations, what building components best serve your constituents, site constraints and sustainable design strategies. You’ll develop adjacency diagrams, understand site requirements, maximize your program and use your “building blocks” to develop your facility design. Past participants have commented on how this session prepared them for the rest of the conference.
You’ll learn how to:
• Identify project goals and priorities.
• Understand the limitations of your budget.
• Balance quality with quantity to meet your budget.
• Use consensus-building with your project team.
• Determine the impact of sustainable design strategies.
• Defend your decisions and sell your facility.
Faculty: Steve DeHekker, Senior Vice President; Erik Kocher, Principal and Dan Sullivan, Project Architect, Hastings+Chivetta Architects, St. Louis
Engaging Leadership: Strategies to Make Employees Your Competitive Advantage
Successful leaders realize that when their staff members are engaged, efficiency, performance and customer satisfaction improve because employees become more motivated to contribute to the organization’s success. Learn techniques to help your staff be more willing to put in extra effort to accomplish tasks that are central to the company’s goals. Research tells us that managers and supervisors have a significant impact on whether or not employees will be engaged. Much of this comes down to how leaders treat their employees. If you’re a leader who wants to improve the level of engagement in your organization, join us for this extended session. Engaged employees won’t just perform, they’ll go the extra mile for you.
You’ll learn how to:
• Recognize what drives employee engagement.
• Develop a high-achieving workforce.
• Explore what motivates employees from the inside to deliver better performance.
• Outline what it takes to build a high-performance team.
Faculty: Ruby Newell-Legner, Fan Experience Expert, 7 Star Service, Littleton, Colo.